Refund policy

At Love Beyond Goodbye, we understand how meaningful each purchase is. If you're not completely satisfied, we're here to help.

Returns We accept returns within 14 days of delivery. Items must be unused, in their original condition, and in original packaging.

To initiate a return, please contact us at hello@lovebeyondgoodbye.com with your order number and reason for return.

Refunds Once your return is received and inspected, we'll notify you of the outcome. Approved refunds will be processed to your original payment method within 5–7 business days.

Non-returnable items Personalised or custom items cannot be returned unless they arrive damaged or defective.

If you have any questions, please reach out - we're always here to support you. 💛